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FAQ

OUR COMPANY POLICY

"Company policies are a reflection of a company's values and commitment to customer satisfaction. When it comes to animal feed supplements, company policies can play a crucial role in ensuring the quality and effectiveness of the products. Whether it's offering refunds or exchanges for defective or expired products, or providing clear instructions on product use and storage, company policies can help customers make informed decisions about the products they purchase. By prioritizing customer satisfaction and transparency, we can build long-lasting relationships with our customers and contribute to the growth and success of the animal feed supplement industry. Let us embrace company policies that reflect our dedication to providing the best products and services to our customers, and help promote a culture of excellence and trust in the industry."

HOW LONG WILL IT TAKE TO GET MY ORDER?

The length of time it takes to receive an order of feed supplements may vary depending on the supplier or retailer from which you purchase.
Some suppliers may offer same-day or next-day delivery for certain locations, while others may take several days to process and ship orders. The shipping method chosen by the supplier or retailer can also impact delivery time, as well as the distance the shipment must travel.

Additionally, the availability of the specific feed supplement you have ordered may impact delivery time. If the product is out of stock or on backorder, it may take longer to receive your order.

It's important to review the shipping and delivery policies of the supplier or retailer from which you are purchasing feed supplements, and to contact them directly if you have any questions about delivery times or shipping methods.

In summary, the length of time it takes to receive an order of animal feed supplements may vary depending on factors such as the supplier or retailer, the shipping method chosen, and the availability of the product. It's important to review shipping and delivery policies and to contact the supplier or retailer directly with any questions or concerns.

DO YOU SHIP INTERNATIONALLY?

YES!  WE DO.
we can be shipped internationally will depend on the supplier or retailer. Some suppliers or retailers may offer international shipping options, while others may only offer domestic shipping.

If you are interested in purchasing animal feed supplements from a supplier or retailer located outside of your country, it's important to review their shipping policies and to contact them directly if you have any questions or concerns. Some suppliers or retailers may have restrictions on international shipments due to regulations and restrictions in different countries.

When considering international shipping for animal feed supplements, it's also important to factor in potential customs duties and fees that may be charged by the destination country. These fees can vary depending on the country and the value of the products being shipped.

In summary, whether or not animal feed supplements can be shipped internationally will depend on the logistics provider. It's important to review shipping policies and to contact the logistics provider directly with any questions or concerns regarding international shipments. It's also important to consider potential customs duties and fees when ordering animal feed supplements internationally.

WHAT ARE THE PAYMENT OPTIONS?

The payment options for purchasing animal feed supplements in India may vary depending on the supplier or retailer from which you are purchasing. However, here are some common payment options that are widely available:

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  1. Cash On Delivery (COD): Not available right now.

  2. Debit or Credit Card: Available at offline right now.

  3. Net banking: This option allows you to pay for your purchase directly from your bank account. Many banks in India offer net banking services, which allow you to make online payments directly from your account.

  4. Mobile wallets: There are several mobile wallet options available in India, such as Paytm, Google Pay, and PhonePe, etc., These mobile wallets allow you to store funds and make payments directly from your smartphone.

  5. UPI (Unified Payments Interface): UPI is a payment system that allows you to transfer funds directly from one bank account to another. We accept payment via UPI.

  6. RTG/NEFT/IMPS: RTG/NEFT/IMPS is a payment system that allows you to transfer funds directly from one bank account to another. We accept payment via RTG/NEFT/IMPS.

 

In summary, the payment options for purchasing animal feed supplements in India may include cash on delivery, debit or credit card, RTG, NEFT, IMPS, net banking, mobile wallets, and UPI. It's important to review the payment options while purchasing, and to choose the option that is most convenient and secure for you.

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Above Options if for INDIAN Customers only & for INTERNATION Customers, Please Contact our administrator for additional help in payment while product purchasing.

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Online Payments - IMPS/NEFT/RTGS/UPI (unlimited)

Offline Payment - No Cash Payments

HOW DO YOU SAVE MY DATA?

Konya Biotech Private Limited do not directly save any data or information. However, when you interact with our company, your inputs and any generated responses are transmitted through a secure connection and may be temporarily stored in servers for processing and improving the conversation.

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We takes data privacy and security seriously. We have implemented various measures to protect user data, including encryption and access controls. Our privacy policy outlines how they collect, use, and protect user data, and you can review it for more information.

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It's also important to note that if you are using a third-party application or service to access us, their own privacy policies may apply as well. It's always a good practice to review the privacy policies of any third-party services you use to understand how your data is being handled.

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In summary, any data or information transmitted through interactions with me is processed and temporarily stored in secure servers. We takes data privacy and security seriously, and their privacy policy outlines their approach to protecting user data.

ABOUT WHOLESALE INQUIRIES?

"We are the backbone of the livestock industry, and wholesale inquiries play a vital role in meeting the demand for these essential products. With the right supplier and product, we can support farmers in providing their animals with the nutrition they need to stay healthy and productive. Wholesale inquiries not only benefit buyers by providing cost-effective solutions, but also contribute to the sustainability and growth of the agricultural sector. Let us work together to ensure that animals receive the best care and nutrition possible, and help build a brighter future for the livestock industry."

OUR PRIVACY & SAFETY

"Privacy and safety are paramount in the animal feed supplement industry. As consumers, we trust that the products we use to nourish our livestock are safe and effective. We have a responsibility to protect their customers' privacy and to ensure that their products are free from harmful contaminants or substances. By prioritizing privacy and safety, we can promote trust and confidence in the animal feed supplement industry, and help safeguard the health and well-being of livestock. Let us make privacy and safety a top priority in all aspects of the feed supplement supply chain, and work together to build a sustainable and responsible industry."

SHIPPING & RETURNS

WHAT IS SHIPPING POLICY?

The shipping policy for our products may vary depending on the location, product & Quantity you are purchasing. However, here are some common factors to consider when reviewing a shipping policy:

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  1. Shipping rates: Many suppliers and retailers will charge a shipping fee based on the weight of the package and the delivery location. It's important to review the shipping rates and any associated fees before placing your order.

  2. Shipping methods: Logistics Companies may offer different shipping methods, such as standard ground shipping, expedited shipping, or overnight shipping. Be sure to review the available shipping methods and estimated delivery times to choose the option that best meets your needs.

  3. Delivery timeframes: Some Logistics Companies may have specific delivery timeframes for certain products or delivery locations. It's important to review the estimated delivery timeframes to ensure that your order will arrive when you need it.

  4. Shipping restrictions: Some countries or regions may have restrictions on importing certain types of animal feed supplements, which could impact the delivery of your order. It's important to review any potential shipping restrictions or limitations before placing your order.

  5. Order tracking: Many Logistics Companies will provide a tracking number or link so that you can track the status of your order. This can help you to monitor the progress of your shipment and anticipate when it will arrive.

  6. Packaging: The shipping policy should provide information about how the animal feed supplements will be packaged to ensure that they arrive in good condition. This may include protective packaging materials or temperature-controlled packaging for perishable items.

  7. Lost or damaged shipments: The shipping policy should outline the steps to take if your shipment is lost or arrives damaged. This may include filing a claim with the shipping carrier or contacting the supplier or retailer for assistance.

 

By reviewing the shipping policy before placing your order for our product, you can ensure that you understand the shipping options and any associated costs or restrictions. This can help you to choose the right shipping method that best meets your needs and anticipate when your order will arrive.

WHAT IS RETURN & EXCHANGE POLICY?

The return and exchange policy for our products may vary depending on the customer from which time & which product they purchased. However, here are some common factors to consider when reviewing a return and exchange policy:

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  1. Eligibility for returns or exchanges: We have some specific eligibility criteria for returns or exchanges, such as a certain timeframe for returns or specific types of products that are not eligible for returns. Be sure to review the eligibility criteria before placing your order.

  2. Return timeframe: The return and exchange policy should provide a timeframe for returning or exchanging the product. This may vary depending on the customer, but it's important to understand the timeframe to ensure that you are able to return or exchange the product if necessary.

  3. Return or exchange process: The policy should outline the process for returning or exchanging the product, including any required documentation or forms.

  4. Refund or exchange options: The policy should provide information about the available refund or exchange options, such as a refund to the original payment method or a store credit for future purchases.

  5. Condition of the product: The policy should outline the condition that the product must be in for a return or exchange, such as unopened or unused. It's important to ensure that the product meets the condition requirements before initiating a return or exchange.

  6. Shipping costs: We may require the customer to pay for return shipping costs, while others may provide a prepaid shipping label or cover the cost of return shipping. Be sure to review the shipping cost requirements before initiating a return or exchange.

 

By reviewing the return and exchange policy before placing your order for our products, you can ensure that you understand the eligibility criteria, timeframe, process, and options for returns or exchanges. This can help you to make an informed decision about your purchase and ensure that you are able to return or exchange the product if necessary.

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